Deleting your account

Last updated 27 October 2026 2 min read

You can have your Mailhubz mailbox, and everything stored in it, removed at any time: yourself from Settings, or by asking us. This page says how, and exactly what goes when.

On this page5 sections

1.Deleting it yourself
2.Asking us instead
3.What happens then
4.Removing the app instead
5.Keeping the mailbox but removing something in it

A question about this page?

support@mailhubz.com

1.Deleting it yourself

Sign in at mailhubz.com, open Settings and choose Danger zone, then Delete mailbox. You confirm by typing the address and your password (and, with two-step verification on, a code from your phone).

The same page has Download my data, which gives you a copy of your settings, address book and security history straight away. Your mail itself is best copied with any mail program before you delete the mailbox.

2.Asking us instead

Send an email to support@mailhubz.com from the mailbox you want closed, with the word DELETE in the subject. Sending it from the mailbox itself is how we know the request is really yours.

If you cannot get into the mailbox, write from the recovery address on file for you and say which mailbox you mean. We will ask you something only the owner would know before we do anything.

You do not need the app to do this, and you do not need to be signed in.

3.What happens then

Either way, the mailbox is switched off at once: nobody can sign in to it, and mail sent to the address is refused rather than held. It is then kept for 30 days, so that an administrator can restore it, with its mail, if you change your mind. After that it is removed for good.

What	When it goes
Signing in, and receiving new mail	Stops at once
Your mail, in every folder, including Trash and Junk	30 days after the mailbox is switched off
Your address, display name and password	30 days after the mailbox is switched off
Your settings, signature, address book, app passwords and security history	30 days after the mailbox is switched off
Copies inside nightly backups	Within thirty days after that, as those backups age out of the rotation
Delivery and access logs mentioning the address	Within thirty days, as the log buffer turns over

Signing in, and receiving new mail
When it goes
Stops at once
Your mail, in every folder, including Trash and Junk
When it goes
30 days after the mailbox is switched off
Your address, display name and password
When it goes
30 days after the mailbox is switched off
Your settings, signature, address book, app passwords and security history
When it goes
30 days after the mailbox is switched off
Copies inside nightly backups
When it goes
Within thirty days after that, as those backups age out of the rotation
Delivery and access logs mentioning the address
When it goes
Within thirty days, as the log buffer turns over

Once it has been removed there is nothing left of the mailbox on the server, and it cannot be brought back. If there is anything in it you want, take a copy first: any normal mail program will download the lot.

4.Removing the app instead

Deleting the Mailhubz app from your phone is not the same thing. It erases the address and password the app had kept on the device, and nothing else — the mailbox and the mail in it stay exactly as they were.

To clear the device without uninstalling, sign out in the app. That erases the stored password on its own.

5.Keeping the mailbox but removing something in it

You may not need any of this. Mail you delete and then remove from the Trash is gone from the server. Your display name, signature, address book and other settings can be changed or cleared whenever you like in Settings.

If you want a copy of everything we hold about you rather than its removal, use Download my data in Settings, or ask at the same address and we will send it within thirty days.